Frequently Asked Questions

Everything you need to know about your Netflix Shop experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, usually ranging from 10-21 business days.

What is your return policy?

We accept returns for most items within 30 days of delivery, provided they are in their original, unworn condition with tags attached. Please note that certain limited-edition items may be final sale.

Do you ship internationally?

Yes, we currently ship to a wide range of countries globally. Shipping costs and import duties are calculated at checkout based on your specific region.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are the products officially licensed?

Absolutely. All merchandise sold on the Netflix Shop is officially licensed and developed in collaboration with the creators of your favorite shows and movies.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.